FAQs


What are the delivery charges for orders from the Online Shop?

Read our Shipping Policy to find out more information.

Which payment methods are accepted in the Online Shop?

For your convenience, we accept all major credit cards including Visa, MasterCard, and American Express as well as payment through PayPal.

How long will delivery take?

In-stock orders will ship 24-48 hours using standard delivery is 3-5 days. 

How secure is shopping in the Online Shop? Is my data protected?

Your data is encrypted during the transaction process using our secure PayPal, Shopify and Major Credit Card payment gateways.

What exactly happens after ordering?

After ordering, you will promptly receive an order confirmation via e-mail. We’ll identify the item(s) in stock and begin prepping for shipping. Once the product has shipped, you will receive the tracking information via email.

What is the Return & Refund Policy?

Please visit the Refund Policy page for more information.

Do you have a different question and/or need to get in touch with us?

Please complete the form on our Contact Us page or email us at hello@swadestore.com.


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