Please read our Frequently Asked Questions section below before sending us a message. The answer may already be there to help you.

You may leave us a message at the number below or fill out the contact form at the bottom of this page. We’ll get back to you as soon as possible. Be sure to include order information if applicable. And of course, you can reach us on social media as well to assist with any portions of the ordering process.

Our office hours are from 9am to 5pm EST Monday through Friday and our email inbox is monitored 7 days a week. We will respond to your email in less than 24 hours or 48 hours in some cases. We are real people hear to read, listen and respond to your customer questions. 

CALL OR TEXT : (914) 417-9233   


VIA TWITTER : Send us a DM at @swadestore

Frequently Asked Questions

What are the delivery charges for orders from the Online Shop?

Read our Shipping Policy to find out more information.

Which payment methods are accepted in the Online Shop?

For your convenience, we accept all major credit cards like Visa, MasterCard, and American Express as well as payment through PayPal.

How long will delivery take?

In-stock orders will ship 24-48 hours using standard delivery is 3-5 days.

How secure is shopping in the Online Shop? Is my data protected?

Your data is encrypted during the transaction process using our secure PayPal, Shopify and Major Credit Card payment gateways.

What exactly happens after ordering?

After ordering, you will promptly receive an order confirmation via e-mail. We’ll identify the item(s) in stock and begin prepping for shipping. Once the product has shipped, you will receive the tracking information via email.

What is the Return & Refund Policy?

Please visit the Refund Policy page for more information.

Still have a question or need a representative to get in contact with you? Please complete the form below.